Unit 4 - Telephoning

Telephoning

Task 7 - Speaking: With a partner, act out the roles below based on the dialogue from Task 6. Then switch roles.

Use language such as:

• Good morning... This is... speaking
• I'm sorry. ... isn't right now.
• I'd better leave a message with you.

A: Good morning. This is Berth speaking. How can I help you todat?

B: Hello, Berth, I'm Luis C. and I'm looking for Sussie, is she there?

A: I'm sorry but miss Sussie went to a very important business meeting. Do you want to leave a message with me?

B: Just tell her that an old friend called to chekc her out and give her my number please.

A: Consider it done.

B: Thanks, Berth

Task 8 - Writing: You are a receptionist. Use the conversation from Task 7 to leave a note for a client who missed a call. Talk about:

• Who called
• What he or she called about
• What options you provide him or her with
• How the caller reacted

Sussie,

Luis C. called you, he said he is an old friend of yours. I told him to leave a message and he just say that he wanted to check you out. He reacted in a good form, so polite.