Unit 3 - Product Problems

Product Problems

Task 7 - Speaking: With a partner, act out the roles below based on the dialogue from Task 6. Then switch roles.

Use language such as:

• I'd like to return this stereo.
• I'll need to see the...
• Pick something out in the showroom.

A: Hello! Welcome to RadioShack. How can I help you today?

B: Hi, I'd like to return this DVD.

A: Okay, misses. May I know the reason of your decision?

B: Yes, it's not bad but I´ve decided that I prefer a Blue Ray.

A: It's fine, i just need to see your receipt please.

B: Yes, here it is.

A: Okay, now just need to pick one of our Blue Rays and pay the difference.

B: Fine! Thanks.

Task 8 - Writing: You are a customer service representative processing a return. Use the conversation from Task 7 to fill out a return form. Talk about:

• The make and model number of the ítem.
• Wheter the customer has the receipt.
• Why the customer was not satisfied with the purchase.

Return Form:

Ítem: DVD

Model: U7G099

Color: Gray

Receipt: Yes

Reason of returning: The customer prefered a diferent product.