Making travel arrangement.

Unit 6 - Letters

Letters

Task 7 - Speaking: With a partner, act out the roles below, based on the dialogue from task 6. Then switch roles.

Use language such as:

• Could you type ...?
• Should I include ...
• Please bring it to me for my signature...

A: Please, Danna, take a sit. I need you to type a letter for me.

B: Of course, boss. Who's the recipient?

A: Ana Cecilia, she's my partner.

B: Oh, I see... what's the letter about?

A: Please tell her if she could come on monday at 9 o' clock.

B: Should I use a especial greeting?

A: Dear Ana Cecilia is just fine

B: Okay, boss. Consider it done.

A: And when you finish, please bring it to me for my signature.

Task 8 - Writing: You are an assitant. Use the conversation from Task 7 and the excerpt from de manual to write a business letter to a client. Use today's date. Make up a name for the sender. Include:

• The recipient's full name
• A greeting
• The purpose of the letter
• Any enclosures.

Marlon S. Rodríguez Argüello

Venustiano Carranza #11

Febraury 19th 2019

Ana Cecilia Valdez Sánchez

Sunset Blvd. Altamira

Dear Ana Cecilia, I write this letter in order to let you know that we're moving our company to the next adress: Shalton Street #19 in California. We know you are one of our best clients and that is very important to us.

I look forward to hearing from you.

________________________________

Marlon Rodríguez

Manager

Glossary:

• Excerp: To take or select (a passage) from a book, film, or the like; extract.
• Enclosure: Something that is enclosed, as a paper sent in a letter.

Unit 5 - Emails

Emails

Task 7 - Speaking: With a partner, act out the roles below, based on the dialogue from task 6. Then switch roles.

Use language such as:

• Did you get that ...
• I didn't get an email from you today ...
• What adress did you send it to?

A: Excuse me, Daniel. Did you get the email I've sent you?

B: Mmmh... no, sir. When did you send it to me?

A: Two days ago. It was very important because our company depends on that report you have to do. Please tell me you got it.

B: Thats weird, i just check my email in the morning and I didn't see it. Let me check again.

A: Please, its very very important, Daniel.

B: Sir, I'm sorry but I got nothing on my email. What adress did you sent it to?

A: Mmmh... I've sent it to "danielworker@company.com"

B: That´s the problem, I had changed my email because i fortgot my password

A: You've had to tell me, Daniel. I'm sending it to you again, please tell me your new email.

B: Sorry, sir. It won't happen again. It's daniel73wrkr@company.com

Task 8 - Writing: You are a manager and there has been a problema sending email to an employee. Use the conversation from Task 7 and the email tutorial to write an email to all employees that explains the problema and how to avoid it in the future. Talk about:

• The cause of the problema
• How it was solved
• What employees must do to avoid the problem

Memo:

From: Manager's office

To: all employees

Hello, this is Marlon, your manager. I'm writing this memo because i want you to know the problem that just happened recently with some emails and I don't want it to be repeated.

I tried to send an email to Daniel, saying that I needed a very important report to be developed yesterday, but it never happened. Apparently Daniel had changed his email last week because he forgot his password. Afortunatly he has the necesary info to do it, and he did it again quickly.

Now I need you to report me any change of your information like: new email, new adress, new pone number, etc. So it can be updated and that way avoid problems like these.

Thank you for your attention. Keep working.

Unit 4 - Telephoning

Telephoning

Task 7 - Speaking: With a partner, act out the roles below based on the dialogue from Task 6. Then switch roles.

Use language such as:

• Good morning... This is... speaking
• I'm sorry. ... isn't right now.
• I'd better leave a message with you.

A: Good morning. This is Berth speaking. How can I help you todat?

B: Hello, Berth, I'm Luis C. and I'm looking for Sussie, is she there?

A: I'm sorry but miss Sussie went to a very important business meeting. Do you want to leave a message with me?

B: Just tell her that an old friend called to chekc her out and give her my number please.

A: Consider it done.

B: Thanks, Berth

Task 8 - Writing: You are a receptionist. Use the conversation from Task 7 to leave a note for a client who missed a call. Talk about:

• Who called
• What he or she called about
• What options you provide him or her with
• How the caller reacted

Sussie,

Luis C. called you, he said he is an old friend of yours. I told him to leave a message and he just say that he wanted to check you out. He reacted in a good form, so polite.

Unit 3 - Product Problems

Product Problems

Task 7 - Speaking: With a partner, act out the roles below based on the dialogue from Task 6. Then switch roles.

Use language such as:

• I'd like to return this stereo.
• I'll need to see the...
• Pick something out in the showroom.

A: Hello! Welcome to RadioShack. How can I help you today?

B: Hi, I'd like to return this DVD.

A: Okay, misses. May I know the reason of your decision?

B: Yes, it's not bad but I´ve decided that I prefer a Blue Ray.

A: It's fine, i just need to see your receipt please.

B: Yes, here it is.

A: Okay, now just need to pick one of our Blue Rays and pay the difference.

B: Fine! Thanks.

Task 8 - Writing: You are a customer service representative processing a return. Use the conversation from Task 7 to fill out a return form. Talk about:

• The make and model number of the ítem.
• Wheter the customer has the receipt.
• Why the customer was not satisfied with the purchase.

Return Form:

Ítem: DVD

Model: U7G099

Color: Gray

Receipt: Yes

Reason of returning: The customer prefered a diferent product.

Unit 2 - Selling Products

Selling Products

Task 7 - Speaking: With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.

Use language such as:

• I´d like to order some...
• What color would you like?
• And if i decide i don't like them?

A: Hello! Am I calling to world of shoes?

B: Yes, you are mr. How can I help you today?

A: I'd like to order the shoes that has the number 176 in your catalogue.

B: Of course sir, we have different colors on that pair. What color and size would you like?

A: Oh, i didn't know that, mmm... I'd would like them reds and in a size  9 please.

B: Let me check if we have those... Yes sir, please let me know your name and adress.

A: Yes! My name is Peter Gene Hernández and I live in New York, Bellmont Street #43

B: Okay... it's done, it has to be arriving in 3 days. can I help you in anything else?

A: No, that's it, thank you!

B: Always a pleasure! have a nice day.

Task 8 - Writing: You are writing a page in a catalogue for a Company. Use the conversation from Task 7 and the web page to write a description of a type of sneakers available for sale.

• What size are available
• What color are available
• What the company's return policy is

Nike air force I (limited edition)

Code number: 176

Sizes:  7, 8, 9, 10, 11

Colors: Black, Red, Blue, Green, White, Wine

Description: These sneakers are very recommended for a casual meeting, they are very comfortable and also good looking. 

Unit 1- Product details

Product details

Task 7 - Speaking: With a partner, act out roles below, based on the dialogue form Task 6. Then switch roles.

Use language as:

• Do you have a moment?
• There's a change in the...
• Evereyhing has been pushed back two weeks

A: Hi John, Do you have a moment? I need to talk to you for a minute.

B: Of course, boss. What happened?

A: Apparently there's has a change in our new phone and everything has been pushed back two weeks.

B: Sad to hear it, but, what changes? do you want to add something to the product?

A: Yes, i want to add a better camera, i think that is a very important point nowadays, so we need to improve it.

B: I think you're right, boss. I'll start working on that right now.

Task 8 - Writing: You are writing a new press release for a product launch. Use the conversation from Task 7 and press release to update press release for a new mobile phone. Talk about:

• Product description
• New dates
• Extra features

It looks like the new iPhone 23 has pushed its launch another two weeks! is the third time on the year, unbelievable!

Ken Adams, CO of Apple, inc. has announced the bad news in his Twitter:

In order to give you the best of the best, we are sorry to announce that the new iPhone launch has been pushed two weeks. We know its kind of annoying but we want to give our best in this product, you won't be dissapointed. Wait it, March 16th...